Terms of service

 

Welcome to Hetco Fine Foods. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by Hetco Fine Foods.

Registered Company Name: HETCO FOODSERVICE LTD

Company Registration Number: 17243294

Registered Office: 

C5 kembrey Street

Swindon

SN2 8UY

United Kingdom

Email: sales@hetcofinefoods.co.uk

 

Trading Address:

C5 kembrey Street

Swindon

SN2 8UY

United Kingdom

Email: sales@hetcofinefoods.co.uk

 

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are legally entitled to use the payment method provided.

3. Products

We aim to ensure that all product descriptions, images and prices are accurate.

However:

  • Product packaging may differ from images shown.
  • Manufacturers may change ingredients or packaging without notice.
  • Product availability is subject to stock.
  • Colours displayed on screen may vary depending on your device.

4. Pricing

All prices shown on our website are in Pounds Sterling (£ GBP).

Where applicable, VAT is included unless otherwise stated.

Delivery charges are calculated during checkout before payment.

We reserve the right to change prices at any time, although confirmed orders will not be affected.

5. Placing an Order

When you place an order, you will receive an acknowledgement email confirming that we have received it.

This does not mean your order has been accepted.

A contract is formed only when your order has been dispatched.

We reserve the right to refuse or cancel an order where necessary, including where:

  • Payment cannot be authorised.
  • Products are unavailable.
  • Pricing errors occur.
  • Fraud or misuse is suspected.

If payment has already been taken, any refund due will be processed promptly.

6. Payment

We accept secure online payments through the payment methods displayed during checkout.

Payment must be received in full before your order is dispatched.

7. Delivery

Delivery times are estimates only.

Although we aim to meet our delivery commitments, delays may occasionally occur due to factors beyond our control.

Please refer to our Shipping Policy for full delivery information.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Due to food safety regulations, certain products cannot be returned unless they are faulty, damaged or supplied incorrectly.

9. Allergens and Food Information

While we endeavour to provide accurate ingredient information, manufacturers may occasionally change recipes or packaging.

Customers with allergies or food intolerances should always check the product packaging before consumption.

Hetco Fine Foods cannot guarantee that products are free from allergens.

10. Promotions and Discount Codes

Promotional codes:

  • Must be used before their expiry date.
  • Cannot normally be combined with other offers unless stated.
  • Have no cash value.
  • May be withdrawn or amended at any time.

11. Intellectual Property

All website content, including:

  • Logos
  • Images
  • Recipes
  • Product descriptions
  • Graphics
  • Videos
  • Website design

remains the property of Hetco Fine Foods or its licensors.

No content may be copied, reproduced or distributed without our written permission.

12. Acceptable Use

You agree not to:

  • Misuse our website.
  • Attempt unauthorised access.
  • Introduce malicious software.
  • Interfere with website functionality.
  • Use automated systems to scrape website content without permission.

13. Limitation of Liability

Nothing in these Terms limits your statutory rights.

To the maximum extent permitted by law, Hetco Fine Foods shall not be liable for indirect or consequential losses arising from the use of this website or products purchased through it.

Nothing excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud.
  • Any liability that cannot legally be excluded.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and processing of your data as described in that policy.

15. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and may suspend or withdraw the website temporarily for maintenance or operational reasons.

16. Governing Law

These Terms shall be governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page, and your continued use of the website constitutes acceptance of any changes.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Hetco Fine Foods

C5 kembrey Street

Swindon

SN2 8UY

United Kingdom

Email: sales@hetcofinefoods.co.uk

Telephone: +44 (0) 7836674536